Privacy Policy

Last updated: October 2023

Introduction

At Dravovane Essence, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase our products, or interact with our services. We comply with the General Data Protection Regulation (GDPR) and other applicable data protection laws in Slovakia and the European Union.

This policy applies to all personal information collected through our website (dravovane.com), mobile applications, and other online services. By using our services, you consent to the collection and use of information in accordance with this policy.

Information We Collect

We collect information about you in various ways when you use our website and services:

Personal Information You Provide

Contact Information: Name, email address, phone number, and mailing address when you contact us, create an account, or make a purchase.
Payment Information: Credit card details and billing information processed through secure third-party payment processors.
Communication Data: Messages, questions, feedback, and other information you send to us through contact forms, email, or customer support channels.
Account Information: Username, password, and preferences if you create an account with us.

Information Collected Automatically

Usage Data: Information about how you interact with our website, including pages visited, time spent on pages, and navigation patterns.
Device Information: IP address, browser type, operating system, device identifiers, and screen resolution.
Cookies and Tracking Technologies: See our Cookie Policy for detailed information about how we use cookies and similar technologies.

Information from Third Parties

Social Media: If you connect with us through social media platforms, we may receive information from those platforms.
Analytics Services: We use third-party analytics services that collect information about website usage.

How We Use Your Information

We use the information we collect for the following purposes:

Order Processing: To process and fulfill your orders, including payment processing and shipping.
Customer Service: To respond to your inquiries, provide support, and resolve issues.
Communication: To send you order confirmations, shipping updates, and important information about your purchases.
Marketing: With your consent, to send you promotional emails about our products and services.
Website Improvement: To analyze website usage and improve our services and user experience.
Legal Compliance: To comply with legal obligations and protect our rights.
Fraud Prevention: To detect and prevent fraudulent activities.

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers

We share information with trusted third-party service providers who assist us in operating our website and conducting our business, such as:

Payment processors (Stripe, PayPal) for secure payment processing
Shipping companies for order delivery
Email service providers for sending communications
Analytics services for website performance monitoring
Customer support platforms for handling inquiries

These providers are contractually obligated to protect your information and use it only for the purposes specified by us.

Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or if we believe such disclosure is necessary to protect our rights, safety, or the safety of others.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy protections.

Your Data Protection Rights

Under GDPR and applicable Slovak data protection laws, you have the following rights regarding your personal information:

Right to Access: You can request a copy of the personal information we hold about you.
Right to Rectification: You can request correction of inaccurate or incomplete personal information.
Right to Erasure: You can request deletion of your personal information in certain circumstances.
Right to Restrict Processing: You can request limitation of how we process your personal information.
Right to Data Portability: You can request transfer of your personal information in a structured format.
Right to Object: You can object to processing of your personal information for direct marketing or other purposes.
Right to Withdraw Consent: You can withdraw consent for processing based on consent at any time.

To exercise these rights, please contact us using the information provided below. We will respond to your request within 30 days as required by law.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content. For detailed information about our use of cookies, please see our Cookie Policy.

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our website.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption of sensitive data during transmission and storage
Secure server infrastructure with regular security updates
Limited access to personal information on a need-to-know basis
Regular security audits and vulnerability assessments
Employee training on data protection practices

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

International Data Transfers

Your information may be transferred to and processed in countries other than Slovakia. When we transfer personal information outside the European Economic Area, we ensure appropriate safeguards are in place to protect your data, such as standard contractual clauses approved by the European Commission.

Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: [email protected]
Phone: +421 624 805 212
Address: Štúrova 291, Nitra, 949 01, Slovakia

You can also use our contact form to reach us.

We are committed to addressing your concerns and will work to resolve any privacy issues promptly.